Reception Team Member - Queens Hotel, Cheltenham - £27,601.6 p.a. plus benefits
Our People
We are on our journey to becoming the local employer of choice, through living our values, Care, Discreet and Community.
The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Opportunity
Working as a member of our front of house team, you will provide a wonderfully warm welcome to all of our hotel guests. Whilst not essential, previous experience of working in a hotel reception, preferably luxury four or five star market, would be a distinct advantage. Familiarity with a hotel PMS will also give you an edge over other candidates. Strong communication skills, an ability to work under pressure and immaculate personal presentation as well a professional and warm personality are all part of the overall picture.
Key Responsibilities:
* Greet guests with a friendly, professional manner
* Handle check-in and check-out processes efficiently
* Manage reservations, cancellations, and room allocations
* Answer phone and email enquiries
* Provide local information and assist with guest needs
* Liaise with housekeeping and other departments to ensure smooth operations
* Process payments and maintain accurate records
What Were Looking For:
* Previous experience in a hotel or customer-facing role is ideal
* Fluent spoken and written English
* Well-presented, with excellent communication and interpersonal skills
* Reliable, organised, and calm under pressure
* Comfortable using booking systems and basic IT tools
* A positive attitude and a passion for guest service
Our Benefits
We want to share the Sutton Hotel Collections values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:
- Free Hotel Breaks- From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes- We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave(26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality- We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development- An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured- A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses- We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations and cycle to work scheme.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.
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