A leading sustainability consultancy is seeking a Senior Customer Support Manager to join its mission-driven team. This is a unique opportunity for a customer experience leader who wants to combine operational excellence with purpose-led work.
The company partners with organisations across sectors to drive measurable environmental change. As the business grows, it is looking for a strategic, people-oriented professional to lead and evolve its customer support function.
Role Overview
The Senior Customer Support Manager will own the customer support strategy and oversee the delivery of responsive, high-quality service across all touchpoints. This role includes team leadership, process improvement, and close collaboration with other departments to enhance the overall client experience.
Key Responsibilities
* Help to lead and develop the customer support team
* Build and optimise support processes and tools
* Monitor and analyse KPIs and customer feedback
* Work cross-functionally to improve client satisfaction
* Foster a culture of accountability, empathy, and continuous improvement
Candidate Profile
* 3+ years of experience in customer support leadership
* Background in consultancy, SaaS, or service-based industries
* Strong strategic thinking and hands-on problem-solving skills
* Collaborative and emotionally intelligent leader
* Genuine interest in sustainability and social impact
The Company Offers
* A certified B-Corp working at the forefront of environmental consultancy
* A hybrid working model (with offices in Southampon or Birmingham)
* A collaborative, purpose-driven culture
* Competitive compensation and benefits
* The opportunity to shape a growing function and create meaningful impact
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