Exams Officer Engagement Team Manager
Permanent
Manchester
Salary: £43,500 - £49,500
Hybrid working - 2 days per week minimum in the office
Exams Officers around the country are supported by our Support Advisers who help shape the experience of Exams officers and contribute to successful exam delivery. You will manage the team of Support Advisers. You will lead the strategy that supports Exams Officers, ensuring they have consistent, high quality experiences that directly impact learners' experience. This is a job that truly makes a difference.
Key Responsibilities
In this role, you'll be responsible for:
* Leading, managing, developing and coaching a remote team to drive positive customer engagement.
* Ensuring your team work collaboratively and efficiently
* Using insights and collaboration to enhance the Exams Officer experience.
* Driving continuous improvement across AQA processes.
What We Are Looking For
You are someone who thrives when supporting others and driving improvement.
* Strong people management skills with remote teams.
* Experience working in a regulated environment
1. Confident communicator, both...