About the Business A fantastic opportunity to be a Client Accountant Team Leader for a worldwide property business located in Birmingham City Centre who great flexibility with their hours, while working hybrid with only 2 days in the office a week. In this role you will become the ‘face of accounts’ and drive professional development in your team. Main Duties: Clients & Service Delivery * Deliver accurate, high-quality accounting services within agreed deadlines, KPIs, and SLAs, including service charge year-end processes. * Produce and present insightful financial reports for clients, property managers, and stakeholders, managing expectations and supporting decision-making. * Act as the primary accounting contact for clients and Property Managers, handling complex queries, financial analysis, and escalation issues. * Support Property Accountants as a technical escalation point, ensuring continuity and consistency of service delivery. * Use data insights to reduce queries, improve automation, and enhance overall client experience. * Monitor and validate outputs from offshore teams and internal accountants to maintain quality standards. * Lead onboarding, offboarding, and mobilisation/demobilisation activities for client portfolios, ensuring effective knowledge transfer. * Identify process issues, conduct root cause analysis, and implement improvements to prevent recurrence and drive perfor...