M&C Operations Manager (6 month contract/secondment)
Join to apply for the M&C Operations Manager (6 month contract/secondment) role at United Utilities
M&C Operations Manager (6 month contract/secondment)
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Join to apply for the M&C Operations Manager (6 month contract/secondment) role at United Utilities
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United Utilities’ (UU) mission is to deliver high-quality water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We are proud to be ranked #4 in The Inclusive Top 50 UK Employers List. We promote a workplace culture where our people can grow, excel, and truly be themselves.
We uphold our ethics, values, and business model to fulfil our mission. By setting clear goals and objectives, we create sustainable, long-term value for our colleagues, customers, and communities. Whether you collaborate with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation.
The role
Our successful M&C Operations Manager will help to provide early diagnosis and enhanced technical decision making and an overview of the water system on a 24/7 basis within the ICC. You will also provide management of short cycle activities such as alarm and event response and deliver against the operational plan as well as leading and inspiring a combined team of technical experts, remote monitoring controllers and scheduling analysts.
Key accountabilities
* To provide early diagnosis and enhanced technical decision making on alarms/events/incidents generated from the water systems.
* To manage short cycle activities and deliver against the operational plan.
* To make key short term operational decisions on a 24/7 basis and identify when issues have to be escalated up through the business.
* To manage incidents and events (typically type 1 functional but will be expected to support ICCRM with type 2/3 incidents)
* To ensure sufficient team resource is in place to manage normal workloads and also the ability to respond to events that could a significant impact on the water and wastewater systems and subsequent increase in workload demand.
* To work closely with the area production teams and be responsible for providing reports/information to meet business needs.
* Monitoring and Control team and wider teams within the ICC
* Responsible for direct line management of a shift team comprising of technical experts, remote monitoring and control operators and scheduling analysts on a 24/7 basis.
* To work closely with other teams in Operational Planning, Monitoring and Control to help develop, enhance and implement System Thinking and Situational Awareness capabilities in line with the company business plan.
* Accountable for maintaining and driving improvements in compliance, efficiency and Health, Safety and Wellbeing
* To act as a leader and advocate to deliver change required as part of the company business plan.
* To balance financial, customer service, regulatory compliance and people priorities in order to deliver the business plan.
Skills & experience
* Overall knowledge of the water industry
* Operational experience on water production line environments and an understanding of operational and maintenance strategies and the ability to react to keep the system operating.
* Managerial and leadership skills to deliver performance through a team of people responsible for short cycle activities.
* Effective communication skills and ability to liaise with internal and external stakeholders.
* A good level understanding of the regulatory and legislative framework surrounding the water or wastewater business.
* Analytical skills and the ability to drive solutions to a wide range of technical and managerial problems, whilst also knowing when to stop and ask for help from support colleagues.
Other
This role involves working shifts on a 4 on 4 off basis, followed by 2 on 2 off.
Hours: 6.30am-6.30pm.
To be considered for this position you must have a permanent right to work in the UK.
Selection Process Details
Your application will go through the following stages of assessment:
* Pre-sift - We will check that your CV meets the essential/eligibility criteria listed in the Skills & Experience section of this advert. On your CV, please clearly show how you meet the criteria above.
* Sift - Your CV will be reviewed by UU hiring managers to determine eligibility for the next stage.
* Interview - If invited to interview, you'll be assessed against the sift categories in the Skills & Experience section of this advert.
* Feedback - Feedback will be provided post-interview. If successful, your application will be considered for offer. Please note feedback will only be provided if you attend an interview.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Other
* Industries
Air, Water, and Waste Program Management
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