Urban Outfitters is recruiting a Full Time Retail Team Leader (40 hours) for its store in Bluewater, Kent.
The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
Duties & Responsibilities
People:
* Ability to recruit, motivate, develop and lead a team
* Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions)
* Recognise and develop talented individuals for advancement and growth within the organisation
* Uphold Company standards and act as a positive role model to others
Leadership & Communication:
* Model the way by inspiring, motivating and encouraging teamwork
* Conduct productive daily meetings to ensure that goals are met
* Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
* Possess excellent communication skills in both written and verbal form
Managing the Environment:
* Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
* Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
* Achieve Company-average mystery shop results by uphold the Company’s customer service standard
Operations:
* Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
* Achieve the store stock loss goals by overseeing adherence to loss prevention practices
* Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents
Merchandising & Display:
* Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
* Understand and interpret current fashion trends in local markets in order to generate creative solutions
* Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately
Commercial Awareness:
* Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
* Utilise Company reports to react to trends and drive business
* Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
* Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
* Demonstrate entrepreneurial skills to achieve and exceed store targets
About The Applicant:
Required Knowledge, Skills & Experience
* Experience in a management role working in a fast paced, high volume fashion retail environment
* Demonstrates strong operational skills
* An understanding of the Urban Outfitters culture and its appeal to the local market
* Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business
* Fully flexible availability Mon-Sun (mornings, afternoons, evenings) required.