Universal Composite Doors - Fen Drayton, Cambridgeshire
About Us
Universal Composite Doors (UCD) is one of the UK’s leading manufacturers of high-quality composite doors, offering a wide range of traditional, contemporary and bespoke styles. Our mission is “Fit and Forget!” - delivering excellent products and service that trade customers and homeowners can rely on.
The Role
We are seeking a friendly, proactive and organised Customer Service Advisor to join our team.
You will be the first point of contact for our trade and retail customers, helping them with enquiries, orders, product specifications, after-sales support and ensuring a top-class customer experience.
We are looking to move quickly with this recruitment and would like the successful candidate to start as soon as possible.
Key Responsibilities
Responding to customer enquiries via phone, email, and online (portal) in a timely, professional manner
Supporting trade and retail customers with information about door styles, colour options, glazing, hardware, lead times, pricing, etc.
Processing orders accurately and inputting customer requirements correctly
Tracking order progress & liaising with production, logistics, and installation teams to ensure on-time delivery
Resolving customer issues and complaints, escalating where necessary, to maintain customer satisfaction
Maintaining up-to-date knowledge of our product ranges, specifications, and company policies
Essential Skills & Experience
Excellent communication skills (both written and verbal)
Strong customer-service orientation with patience, empathy and a problem-solving mindset
Good organisational skills with attention to detail
Ability to multitask and prioritise work in a busy environment
Basic IT skills (email, CRM / order management systems, MS Office)
Previous experience in a customer service role is a plus (ideally within manufacturing, trade, or retail sectors)
Desirable
Knowledge of composite doors / construction / glazing etc.
Experience working with trade customers / B2B enquiries
Familiarity with online ordering portals or trade-ordering systems
What We Offer
Competitive salary and performance bonus
Training and development to deepen your product knowledge and customer service skills
Friendly and supportive working environment
Opportunities for growth within the company
Location & Hours
Based at Universal Composite Doors, Middleton Way, Fen Drayton, Cambridgeshire (CB24 4SU)
Full-time hours
We are reviewing applications on a rolling basis and encourage early applications