Customer Advisor (Events)
Location: Braintree, Essex
Rate: £13.80ph
Contract: Part-Time, Temporary (until March 2026, with potential to extend)
Working Pattern:
Days: Wednesday & Friday (overtime available)
Hours: 08:00-16:00 or 09:00-17:00
On-site role only
The Opportunity
We are currently recruiting a Customer Advisor (Events) to support the day-to-day operation of a busy venues and events service. This is a hands-on, customer-facing role working across three multi-use venues that host meetings, conferences, events and weddings.
You will play a key role in ensuring venues are prepared to a high standard, customers are supported throughout their bookings, and events run smoothly from set-up to clear-down.
Key Responsibilities
Set up and clear down rooms in line with customer requirements, ensuring high standards are maintained at all times
Work flexibly across all venues, including some evenings and weekends on a rota basis
Serve pre-prepared refreshments to customers
Actively promote venue hire and support income generation targets
Handle customer enquiries and assist with bookings as required
Open and close premises securely
Clean, tidy and reset venues following events
Identify and report faults or defects, escalating issues where appropriate
Carry out basic security, maintenance and health & safety duties in line with agreed standards
Supervise contractors when required
Support event delivery across all venues
Provide reception desk cover when needed
Ensure all venue set-ups comply with health & safety requirements
About You
You will be practical, customer-focused and comfortable working in a physically active role.
Essential:
Experience setting up and closing down events
Strong customer service and communication skills
Good organisational skills with the ability to prioritise
Ability to work independently and as part of a team
Physically able to carry out manual tasks
Full driving licence with access to a vehicle
Awareness of health & safety procedures
Basic IT skills, including Outlook, Word and Excel
Desirable:
Experience supporting venues or events operations
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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