Job Title: Senior Product Specialist
Location: Central London
Working Setup: Hybrid – 3 days onsite / 2 days remote
Job Type: Contract until the end of 2026 / Long-term, multi-year engagement
Day Rate: £300 - £340 per day (Inside IR35) via an accredited Umbrella company
Industry Sector: Financial Services / Digital / eCommerce
Eligibility: Applicants must have the right to work in the United Kingdom
Introduction
We are partnering with a leading global organisation investing heavily in its digital and eCommerce platforms. They are seeking a Senior Product Specialist to support the development and optimisation of high-traffic, customer-facing digital products across international markets.
This role sits at the intersection of product, technology, and customer experience, with a strong emphasis on delivering scalable, high-quality software solutions that enhance digital shopping and acquisition journeys.
The Role
As a Senior Product Specialist, you will work closely with engineering, product, and business teams to deliver end-to-end digital product initiatives. You will play a key role in managing the full product lifecycle within an Agile software development environment, ensuring that features are delivered efficiently, meet technical standards, and provide real customer value.
This position requires a strong understanding of software delivery, alongside experience optimising eCommerce and digital customer journeys.
Key Responsibilities
* Support and execute the product roadmap for digital acquisition and eCommerce platforms
* Manage end-to-end delivery of product features within an Agile software development lifecycle
* Collaborate closely with engineering teams to ensure high-quality, scalable solutions
* Optimise customer journeys to improve conversion, engagement, and user experience
* Own and prioritise the product backlog, balancing business value and technical delivery
* Translate business requirements into clear user stories, acceptance criteria, and technical deliverables
* Analyse product performance and user behaviour to drive continuous improvement
* Conduct root cause analysis for issues, defects, and customer pain points
* Evaluate new features based on feasibility, impact, and ROI
* Stay informed on digital, retail, and eCommerce trends to shape product direction
* Work with global stakeholders to align on priorities and delivery timelines
Required Skills & Experience
* Significant experience working in Product roles (Product Manager, Product Owner, or similar) within digital product software development teams
* Proven experience managing end-to-end software delivery within Agile environments
* Strong understanding of software development lifecycles and engineering collaboration
* Experience delivering customer-facing digital products, ideally within eCommerce or retail
* Solid understanding of digital acquisition funnels and conversion optimisation
* Ability to translate business needs into technical requirements and user stories
* Experience working with cross-functional and globally distributed teams
* Strong analytical and problem-solving skills with a data-driven approach
* Excellent communication skills with high attention to detail
* Ability to work effectively in fast-paced, evolving environments
Nice to Have
* Experience with A/B testing, experimentation, and personalisation
* Familiarity with Agile frameworks and scaled delivery models
* Experience with tools such as Jira or similar product management platforms
* Exposure to analytics tools (e.g. Google Analytics, Adobe Analytics)
* Experience working within large, matrixed organisations
Ideal Background
* Experience working on eCommerce or customer acquisition platforms with significant user traffic
* Experience improving conversion rates, engagement, and customer retention
* Background working closely with engineering teams to deliver scalable digital products