CRM Product Owner Location: London (2-3 days in the office) Contract: Inside IR35 Day rate: Up to £650 per day Duration: 3 months Start date: ASAP Key skills: CRM, data structures, customer journey, process flows, systems, data We have an opportunity with one of the UK's biggest Retailers who have a network of branches nationwide. Product Owner will support the Commercial and Digital Product & Delivery Teams, conducting a short-term project to evaluate a number of internal and external marketing technology such as CRM and Customer Database, communications tools and partners to help support developing options for its future strategy in this area. Manage the collation of backlog of technical requirements and development tasks required in the future, the role will focus on managing current scope, known technical debt as well as support in planning of a roadmap of potential new features and functionality for 2026 and beyond Key Responsibilities: - Lead large-scale, cross-functional projects, driving them to successful completion on time and within budget. - Conduct all required Project management activities, including accurate planning, forecasting of resource and budget needs, tracking and reporting on delivery progress and escalating programme-level risks and issues to the relevant stakeholders (e.g., steering committee). - Develop and maintain detailed project plans, track progress, and mitigate risks. - Collaborate with internal teams (IT, Risk, Compliance) to ensure seamless project delivery. - Communicate project status to senior leadership and ensure alignment with organizational goals. - Strong stakeholder management skills, with the ability to engage and influence at all levels - Good understanding of procurement processes - Ability to work independently and manage multiple priorities - Self-motivated with excellent organisational skills