As a Medical Receptionist at Roseland Surgeries, youll be a key member of our close-knit team, providing a warm and professional welcome to patients and visitors across our three rural locations. Your role will be central to keeping our surgeries running smoothlywhether you're managing appointments, handling phone and face-to-face enquiries, or supporting the clinical team with essential administrative tasks.
Working across Portscatho and Tregony, youll need to be flexible, reliable, and comfortable travelling between sites. This position suits someone who is compassionate, well-organised, and able to adapt to the varied pace of a small community practice, where every patient interaction matters and teamwork is at the heart of what we do.
Main duties of the job
* Greet and assist patients
* Manage calls and appointment system (SystmOne)
* Process prescriptions and patient registrations
* Maintain confidentiality and support clinical staff
* Handle mail, emails, and documentation
About us
Roseland Surgeries is a friendly, two-partner GP practice led by Drs. Hynds and Tubman, serving a close-knit community of around 3,800 patients across the beautiful Roseland Peninsula in Cornwall. With three welcoming sitesPortscatho, Tregony, and St Maweswe pride ourselves on delivering high-quality, patient-centred care in a relaxed rural setting.
Our team is small but mighty: collaborative, compassionate, and deeply committed to supporting one another while providing the best possible service to our patients. We blend the warmth and familiarity of traditional family medicine with forward-thinking approaches and modern tools to meet the evolving needs of our community.
Staff enjoy a supportive work environment, scenic surroundings, and a range of benefits including free on-site parking, access to a Health Shield cash plan, an NHS pension scheme, and seasonal team events. Whether you're joining us at reception or in a clinical role, you'll be part of a practice that values teamwork, integrity, and the wellbeing of both patients and staff.
For more about our services, visit www.roselandsurgeries.co.uk
Job responsibilities
Key Responsibilities and Duties
* Greet patients and visitors with warmth and professionalism
* Answer telephone calls, manage enquiries, and direct patient calls appropriately
* Book, amend, and cancel appointments using our clinical system (SystmOne)
* Signpost patients to the appropriate service for their need(s)
* Process repeat prescription requests and liaise with clinicians
* Maintain patient confidentiality and uphold data protection standards
* Support clinicians and practice staff with administrative duties
* Open and prepare the premises punctually
* Handle incoming and outgoing mail, emails, and documentation
* Assist with patient registration and updating records
* Coordinate across the three sites as needed (travel is required)
Essential Skills and Qualities
* Excellent communication and interpersonal skills
* Strong organisational abilities and attention to detail
* Ability to remain calm under pressure and manage busy workloads
* Proficient in IT systems (training provided on clinical software)
* A team player with flexible and proactive attitude
* Commitment to patient confidentiality and professionalism
Additional Information
* Due to our rural location and multi-site setup, access to own transport is essential
* To keep the practice running efficiently, it may be necessary to take on new tasks or step back from existing tasks
* Previous experience in a medical or customer service role is desirable but not essential - training will be provided
* Be part of a supportive, close-knit team
* Work in a scenic and peaceful part of Cornwall
* Make a meaningful impact in your local community
* Free on-site parking available at all three practice locations
* Access to Health Shield cash health plan, offering support for everyday healthcare costs such as dental, optical, and physiotherapy, as well as an Employee Assistance Programme (EAP) for mental health and counselling support
* Seasonal staff events to celebrate our team
* Opportunities for training and development
Person Specification
Organisation
* Strong organisational skills with ability to multitask and prioritise workload
* Problem solving and analytical skills
* Ability to work under pressure
Additional Skills/Requirements
* - Access to own transport due to rural location and multi-site working
* - First aid training
* - Basic knowledge of medical terminology
Personal Qualities
* - Motivated and forward thinker
* - Sensitive and empathetic in distressing situations
* - Ability to work under pressure
* - Proven ability to work collaboratively within a team, as well as working autonomously
* - Willingness to work across multiple sites and adapt to changing needs
* - Understanding of the local community and rural healthcare challenges
Qualifications
* GCSE (or equivalent) grade A to C in English and Maths
Training & IT Skills
* - Willing to undertake regular mandatory training
* - Competent in using computers and standard office software (e.g. Outlook, Word)
* - Familiarity with SystmOne or other clinical systems
Communication Skills & Confidentiality
* Excellent verbal and written communication skills
* Confident and polite telephone manner
* Understanding the commitment to patient confidentiality and data protection
Experience
* Experience in a customer facing role
* Experience of working in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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