Job Description
Client-Facing Cloud Implementation Specialist
South West (Hybrid - travel across Devon & Somerset)
£32,000 - £35,000 + benefits
The Role -
We're looking for a Client-Facing Cloud Implementation Specialist to join a growing Digital Services team within a well-established professional services environment.
This is an excellent opportunity for someone from a technical support, MSP, or IT service background who is ready to step into a more client-facing and consultative role.
You'll support businesses as they transition onto modern cloud accounting platforms such as Xero and QuickBooks Online, helping them through onboarding, data migration, and go-live support.
This is a hands-on role where you'll combine technical troubleshooting, systems understanding, and client communication to deliver smooth implementations across multiple clients.
What you'll be doing -
* Supporting clients through cloud accounting migrations (Xero & QuickBooks Online)
* Running discovery sessions to understand current systems and processes
* Helping design efficient, simplified future-state workflows
* Managing onboarding journeys from setup through to go-live
* Troubleshooting data, integration, and configuration issues
* Supporting bank feeds, chart of accounts, and system setups
* Working across internal systems and onboarding tools
* Improving data quality and supporting process standardisation
* Communicating clearly with non-technical stakeholders
* Providing support to junior team members and assisting with quality checks
Requirements -
We're open on background - the key requirement is strong technical aptitude and communication skills.
You'll likely have experience in:
* 1st line / 2nd line IT support
* MSP / managed service provider environments
* SaaS support or software implementation roles
* Internal IT support looking to move into client-facing work
You'll also be:
* Confident troubleshooting technical issues across multiple systems
* Comfortable speaking with clients and explaining technical concepts simply
* Interested in moving into a more consultative, client-facing role
* Open to learning new platforms (including accounting systems)
* Organised, proactive, and able to manage multiple priorities
You'll get real variety, ownership of work, and exposure to business change projects - not just ticket-based support.
If you come from an IT support, MSP, or technical services background and are looking to step into a more client-facing implementation role working with cloud systems, we'd love to hear from you.
Apply directly or get in touch for a confidential conversation.