Radiology Appointment Supervisor Internal
Closing date: 23 June 2026
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
To provide radiology services across North Cumbria Integrated Care NHS Trust at two main sites: Cumberland Infirmary, Carlisle and West Cumberland Hospital, Whitehaven, as well as three community sites – Keswick, Penrith and Workington. Services include general radiography, dental, fluoroscopy, angiography (incl. coronary), bone densitometry (DXA), CT, MRI and ultrasound facilities.
Referrals for radiological opinion come from a wide range of specialities typically encountered within a district general hospital, including 24‑hour emergencies. General and dental practitioners also refer patients into the service. The establishment includes consultant radiologists, a professional lead, radiographers, nurses, clerical and radiographic support staff.
Main duties of the job
* Process and manage patient information using computer‑based patient entry systems and manual files.
* Check for correct patient identification.
* Remain fully conversant with the clerical systems and processes within Radiology, ensuring personal accuracy for inputting data onto the Computerised Radiology Information System.
* Remain sufficiently conversant with radiology examinations to answer patient enquiries, seeking the advice of colleagues if a duty is outside your level of confidence and\/or competence.
* Develop an understanding of the radiological examinations and related preparation regimes that are relevant to the appointments.
* Make appointments for patients using the Radiology Information System.
* Use the Patient Administration System to order and track patient medical notes and check and update patient details.
* Explain radiology examinations to patients and put them at ease without reference to clinical staff, exercising judgement on when to counsel patients regarding their questions and fear of examinations.
* Communicate effectively with a range of people (e.g. patient transport services, the referrers team, patients and relatives) when co‑ordinating appointments.
* Work as a member of the multidisciplinary team that provides radiography services.
* Understand the hazards associated with radiology.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our five key principles demonstrate our belief in the delivery of “safe, high quality care every time”:
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
We are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our policy for eligible vacancies.
Disclosure and Barring Service
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service (formerly the CRB) will be required to check for any previous criminal convictions. The cost of the DBS will be met by the successful candidate(s) through salary deduction. Charges are as follows (if applicable to the post):
* Standard Check: £21.50 + administration cost of £6.50 = £28.00 (deducted from salary over a 4‑month period or as a one‑off payment).
* Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 (deducted from salary over a 4‑month period or as a one‑off payment).
Benefits
* 27‑day holiday scheme rising to 33 days after 10 years
* NHS discounts
* Salary sacrifice schemes including lease cars and Cycle to Work
* Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems
*Subject to eligibility
Qualifications
* GCSE English or equivalent.
* NVQ 2 in Customer Services or equivalent.
* NVQ 3 in Customer Services or equivalent.
* ECDL or equivalent.
Knowledge and Experience
* Personal contact with the general public.
* General office procedures.
* Understanding of the requirements of the Data Protection Act and other relevant legislation, and its application in the workplace.
* Medical terminology.
* Radiology appointments office duties.
* Work within radiology administration.
* PACS.
* Radiology and Patient Administration Systems.
* Radiology examinations.
* Radiation protection.
Skills and Aptitudes
* Excellent communication skills, written and verbal.
* Able to use initiative appropriately within a team environment.
* Accuracy.
* Able to work without direct supervision.
* Ability to organise and prioritise workload.
* Able to work to deadlines.
* Ability to motivate self & others.
* Ability to empathise.
* Enthusiastic and willing to learn.
* Positive approach to change.
* Leadership skills.
Other Requirements
* Flexible approach to working patterns.
* Willing to accept responsibility.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service (formerly the CRB) will be required to check for any previous criminal convictions.
North Cumbria Integrated Care NHS Foundation Trust
£25,760 to £27,476 a year Per Annum Pro Rata
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