Salary: £40,000 - 55,000 per year Requirements: Previous IT Management experience within an SME business Extensive IT generalist experience, ideally in a multi-site environment Strong background in IT support, systems administration, and infrastructure management Knowledge of Windows and/or macOS environments and productivity tools Understanding of cybersecurity, data protection, and backup strategies Experience managing networks, hardware, cloud tools, and vendors Highly organised, proactive, and able to work independently across multiple locations Service-focused with a personable and professional approach to user support Responsibilities: Act as the first point of contact for all IT queries, providing friendly and responsive technical support Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning Implement and improve helpdesk processes to ensure efficient issue resolution Conduct audits of hardware, software, licences, and IT processes to identify improvements Monitor network performance and coordinate with external vendors and service providers Manage onboarding and offboarding processes, including equipment and access management Oversee software licences, subscriptions, and vendor relationships Support IT projects and advise on infrastructure improvements and technology investments Technologies: Cloud Hardware Support macOS Network Windows More: We are a fast-growing luxury travel company specializing in worldwide bespoke travel itineraries. Our focus is on creating unforgettable tours that emphasize personalized design, authentic experiences, and responsible travel. We offer a hybrid working model with a competitive base salary ranging from £40,000 to £55,000 based on experience. Our benefits include full training, mental wellbeing support, 25 days of annual leave, a pension scheme, and regular social events and incentives. Join our dynamic team and take ownership of IT operations while contributing to the development of our technology environment in Central London. last updated 13 week of 2026