1. Location: Birmingham
2. Salary: GBP - GBP per annum
3. Start Date: 12/03/
4. Contract Type: Permanent
Looking for a Role That Helps You Build a Career in IT?
This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations.
Rather than being limited to repetitive tasks, you’ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support.
The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive.
The Role
As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently.
Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary.
The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required.
Location: West Midlands
Salary: £25, - £29,
Working Pattern: 5 days onsite
Key Responsibilities
5. Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins
6. Log, prioritise, and resolve support tickets in line with service level agreements
7. Troubleshoot issues relating to Windows 11, Microsoft, and standard business applications
8. Provide support for laptops, desktops, printers, and mobile devices
9. Manage user accounts and permissions in Active Directory and Microsoft Entra ID
10. Escalate complex issues to 2nd or 3rd line support teams
11. Support users across multiple UK and Ireland locations
12. Dedicated support to Executives and Directors
13. Assist with new starter setup, including laptop builds, software installation, and access configuration
14. Provide IT induction support for new employees joining the business
15. Maintain accurate documentation of issues, resolutions, and user interactions
16. Coordinate equipment orders through approved IT suppliers
You will have:
17. Experience in a 1st line IT support or service desk role
18. Knowledge of Microsoft technologies (Windows, Microsoft, Teams, SharePoint)
19. Experience with Active Directory or user account management
20. Familiarity with ticketing systems such as ServiceNow or similar platforms
21. Strong troubleshooting and communication skills
22. Full UK Driving License
What You’ll Gain
23. Exposure to a wide range of IT systems and technologies
24. Experience supporting a multi-site organisation
25. Opportunities to gain experience beyond traditional first line support
26. Development opportunities to progress into 2nd Line IT Support
27. Annual salary reviews and ongoing development opportunities