Duty Manager - Leatherhead
Description:
At Beaverbrook, our Duty Managers play a key role in ensuring every Member, Resident and Guest enjoys a seamless and personalised five star experience. Warm, intuitive and knowledgeable, you will be a visible presence across the Estate and confident in delivering exceptional service.
The Role:
You will oversee Estate wide operations, supporting teams to deliver smooth daily service. With strong awareness of guest activity and business levels, you'll manage:
* Guest movement, occupancy and VIP arrivals
* Spa, restaurant and event bookings
* Coordination between operational departments
You will build genuine rapport with guests and ensure they receive consistent recognition and service at every touchpoint.
The Person:
We're looking for someone who is:
* Professional, polished and people focused
* Calm, confident and proactive
* A strong communicator and multitasker
* Hands on with a positive, solutions driven approach
* Experienced in luxury hospitality in a supervisory or managerial role, is essential
* Familiar with, or eager to work to, LQA style standards
Shift Pattern:
5 days out of 7, including weekends and bank holidays.
Shifts include 07:00-15:00, 10:00-18:30, or 14:30-23:00.
Salary: Up to 35,000 per annum, plus tronc
Benefits:
Hospitality Rewards App discounts
Development support and recognised qualifications
Discounted F&B
28 days' holiday (including bank holidays), rising annually for 5 years
Pension, Life Insurance & Sick Pay
Long Service Awards
Cycle to Work Scheme
Recommend a Friend bonus
Uniform for some roles & free parking
Staff accommodation available
*Accommodation is available*