E-Commerce Content & Marketing Administrator
Join a family-run retailer with over 180 years of history — and help shape the future of our growing online business.
About Us
Philip Morris & Son is a long-established Herefordshire family retail business, specialising in premium brands of country clothing and cookware. Alongside our successful high street store, our e-commerce arm has grown rapidly, making us one of the leading independent retailers in our sector.
We are proud of our heritage, but we're also forward-looking — and we're now looking for a detail-driven and creative E-Commerce Content & Marketing Administrator to join our friendly team.
The Role
Working within our Marketing Team and reporting to the Senior Brand Marketing and Purchasing Manager, you'll play a key role in maintaining and enhancing our online product content across our website and marketplace channels.
Your work will directly influence how customers see and shop our products online — from crafting accurate descriptions to ensuring images and pricing are spot on. You'll also have the chance to get involved in wider marketing projects such as social media, email campaigns, photography and product promotion.
This is an excellent opportunity for someone who is ambitious, eager to learn, and wants to build a career in e-commerce.
What You'll Do
* Create and update product listings: descriptions, pricing, and technical details
* Maintain and optimise content across website and marketplace channels
* Support with competitor price comparisons and margin analysis
* Use spreadsheets (Excel) to manage data and monitor sales performance
* Prepare and edit product images using Adobe Photoshop
* Contribute to social media posts, email campaigns, and brand promotions
* Assist with data analysis using Google Analytics and other tools
* Help with stock selection, replenishment, and buying decisions
* Occasionally attend trade shows and supplier visits
What We're Looking For
We're looking for someone who will thrive in our small, close-knit team. The ideal candidate will be:
* Excellent written English and attention to detail
* Proficiency in Microsoft Excel
* Experience with Photoshop or similar image editing software (advantageous)
* Interest in e-commerce, retail, or digital marketing (desirable)
* Basic knowledge of SEO and product listing optimisation
* Detail-focused – able to spot errors and maintain accuracy when handling large volumes of product data
* Organised and methodical – able to manage multiple tasks and deadlines effectively
* Creative – enjoys writing engaging product descriptions and contributing to marketing content
* Commercially aware – understands the importance of pricing, margins, and stock turnover
* Proactive and self-motivated – takes initiative and looks for ways to improve processes
* Adaptable – willing to learn new systems, skills, and approaches as the business grows
* Collaborative – works well with colleagues across different departments
* Customer-focused – keeps the shopper's online experience in mind when creating content
* Positive and resilient – approaches challenges with enthusiasm and a solutions-driven mindset
* Experience working with e-commerce platforms (e.g. Shopify, Magento, BigCommerce, or similar) (desirable)
* Familiarity with online marketplaces
What We Offer
* Salary: £24,000 - £26,500 pa depending on experience
* Full-time, 37.5 hours per week (Monday–Friday)
* Staff benefits:
* Company pension (auto-enrolment)
* Employee discount
* Casual dress
* On-site parking
* Opportunities for training, progression, and skill development in a growing online business
How to Apply
To apply, please send your CV and a short cover letter explaining why you'd be a great fit for the role, quoting reference ECOM2025-A.
Applications will be reviewed on a rolling basis until the position is filled.
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,500.00 per year
Benefits:
* Casual dress
* Company pension
* Employee discount
* On-site parking
* Sick pay
Application question(s):
* Are you located in Hereford, or commutable distance to Hereford?
Education:
* A-Level or equivalent (required)
Work Location: In person