Role: Digital Product Manager Reporting to: Head of Digital Product Location: Hybrid (Clapham Junction three days per week) Here at The Gym Group we believe we are simply the best in our industry! Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work! We have strong, embedded values and an easy-going culture which ensures we put our people first. We pride ourselves on being fun, innovative, inclusive and engaging. So, what's stopping you? Apply today and be YOU with us! What you need to know about us The Gym Group is not like your average gym! To our members we're the lowest cost nationwide 24/7 Gym with over 245 gyms and counting! Our teams we are fun, welcoming, engaging and inclusive. We challenge our limits and push ourselves to impact positive change with our goals and initiatives. We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all. We're 1 in our industry when it comes to our values, our culture and our people - check out Glassdoor if you don't believe us. We offer a fantastic place to work in a great working culture. We have been recognised as by The Sunday Times as one of The Best Places to Work which is all down to our great leaders and exceptional teams. We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We have retained GOLD in our investors in people award for the last 6 years and GOLD in wellbeing this year. We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do. About the role As a Digital Product Manager at The Gym Group, you will own 1-2 cross-functional digital value streams, delivering products that directly improve member acquisition, retention, lifetime value (LTV), engagement, and satisfaction (OSAT). You will define, prioritise, and deliver digital solutions that reduce friction, increase self-service adoption, and drive measurable commercial outcomes. This is a key role suited to commercially astute, data-driven product managers who thrive in a fast-paced agile environment and who can also help shape TGG's maturing product practice. Key responsibilities Product Ownership and Strategy Own the end-to-end lifecycle of 1-2 digital value streams (e.g. acquisition, retention, yield, payments, app etc.). Define product vision, strategy, and roadmap tightly aligned to business goals and member needs. Prioritise initiatives based on measurable impact on acquisition, retention, LTV, OSAT, site performance, and accessibility. Lead ongoing customer research using member interviews, surveys, operational feedback, and market benchmarking to uncover needs and pain points. Analyse product and behavioural data (funnels, churn, adoption, payments) to inform prioritisation and measure impact. Validate ideas and features through prototypes, usability testing, and A/B experiments to ensure evidence-based delivery. Delivery & Execution Translate requirements into user stories and manage a structured backlog. Partner with engineering (in-house/nearshore) and UX/UI to deliver at pace and quality. Define acceptance criteria, testing, and post-launch tracking. Embed a culture of experimentation. Commercial & Data Focus Link product decisions to revenue, churn reduction, and engagement outcomes. Define and track hybrid KPIs (commercial customer experience). Use data and feedback to drive prioritisation and optimisation. Member & Operations Engagement Engage regularly with members and gym ops to understand behaviours and pain points. Ensure products enable self-service, reduce contact centre load, and champion accessibility and inclusivity. Stakeholder & Vendor Collaboration Build strong relationships across Marketing, Trading, Operations, Analytics, Finance, and Tech. Manage external vendors/partners, ensuring integrations fit the platform roadmap. Support product marketing with Marketing teams. Practice & Continuous Improvement Contribute to product management discipline, tools, and rituals. Share learnings and help scale best practices. Continuously improve products using insight, data, and market trends. About you Proven Product Manager experience in digital (subscription, e-commerce, or consumer apps). Strong commercial acumen with track record of delivering measurable outcomes. Skilled in backlog management, agile delivery, and cross-functional collaboration. Data-driven, with expertise in analytics, experimentation, and optimisation. Excellent communicator and influencer across business and tech. Experience with vendors/technology platforms desirable. Knowledge of accessibility standards and digital performance optimisation. Curious, adaptable, and a lifelong learner. Hands-on with tools such as Figma, Hotjar, ContentSquare, Google Analytics, UserTesting (or similar). Need assistance? If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to recruitment@thegymgroup.com or alternatively call the TGG Recruitment team on 0203 319 4838 and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us!