Location: Aylesbury
Overview
Are you passionate about making a difference in your community? We are looking for three dedicated and compassionate Housing Advice Officers to join our newly restructured team. In this role, you will provide a statutory homelessness and housing advice service, focusing on preventing homelessness and conducting statutory homelessness assessments. You will work closely with senior officers and managers to deliver an efficient, front-line service that aligns with the Council’s vision, core values, and strategic priorities.
As a Housing Advice Officer, you will deliver a comprehensive, customer-focused, and high-quality service tailored for a diverse client group, including vulnerable and disadvantaged individuals and households. Your responsibilities will include conducting thorough housing needs assessments and identifying appropriate actions to prevent homelessness which could include: negotiation with landlords & families; including home visits to engage with families to assess living conditions; negotiation for family members to remain at home; making applications to the county court; issuing decision letters and fundraising to charities to clear rent arrears.
We are looking for someone who can work proactively with colleagues and other stakeholders to increase efficiency, improve service delivery, and embed multi-agency working. You will also assist with strategy and policy development and support innovative ways of working to foster a continuous improvement mindset within the service. If you are committed to delivering excellent customer service and have a passion for helping those in need, we would love to hear from you!
About us
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
About the role
Any-Desk:
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.