As Head of Department, you will be responsible for leading reception, nights, and duty managers, as well as playing a key part of the HOD team. Your responsibilities will include:
* Taking ownership of financial transactions and credit levels, monitoring accuracy for business protection
* Leading from the front, acting as the go-to person for guest requests and unexpected moments
* Taking pride in ensuring the welfare of the team, plus driving their training and progression
* Coordinating with our Reservations Supervisor regarding VIPS, special request records, and room management
* Delivering a highly personalized, polished service that makes every guest feel at home
* Generating and analyzing reports regarding occupancy, upselling, guest satisfaction, and revenue, focusing on achieving financial departmental objectives
* Maintaining excellent working knowledge of all hotel departments for maximum efficiency
* Taking the lead in usage of in-house systems, including the MTH app, Opera, Knowcross, and Microsoft Office
* Ensuring fire and health and safety for the team and guests
To be successful in this role, you will need:
* Experience leading front office or reception teams in luxury hospitality
* A passion for five-star service that feels personal and effortless
* The ability to inspire, develop, and support your team
* Strong financial acumen combined with an analytic approach and acute decision-making abilities
* Quick yet natural rapport-building skills with guests and the team
* Previous knowledge of Opera / Cloud is highly desirable
We offer a competitive salary and benefits package, including:
* Salary and Tronc package
* Annual bonus linked to KPIs
* HOD level benefits, including enhanced holiday, private medical care, and cashback healthcare cover
* Complimentary dry cleaning of your uniform and meals on duty
* Career development with recognized training providers
* Friends and family rates across Iconic Luxury Hotels
* 25% discount on all food and beverage
* Wellbeing calendar of events and team socials
* Season ticket loan, cycle-to-work scheme, and secure bike storage
* Employee recognition awards, refer-a-friend incentives, seasonal gifts, and plenty more dandy perks along the way!
The Mayfair Townhouse is a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. We are a stylish, imaginative home for the modern traveler, redefining what it means to be a London hotel.
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