Rita Blue Cirencester, England, United Kingdom
Customer Service Assistant
Rita Blue Cirencester, England, United Kingdom
2 weeks ago Be among the first 25 applicants
About The Role
We're looking for a friendly, helpful person to join the team in our Cirencester branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment, where every day is different.
This role will suit someone who is at ease with people and able to support them in a caring, friendly, and efficient manner. Responsibilities include finding solutions for customers, staying updated with our services and policies, managing admin tasks, handling cash transactions carefully and accurately, taking calls, and other duties within our Customer Service area.
Benefits Include
* 25 days holiday plus Bank Holidays
* Ability to buy and sell holiday allowance
* Annual pay review
* Personal pension
* Annual Success Share scheme
* Maternity, paternity, and shared parental leave
* Extensive wellbeing support
* My Lifestyle retail discounts
* Service recognition
About You
For this role, you'll be a people person who can engage with a diverse range of individuals, understand how to help them best, and provide a great experience.
To succeed, you should have:
* Current experience interacting directly with customers and providing excellent service daily
* Recent retail, call centre, or customer-focused background
Desirable Experience
* Experience with cash handling
* Processing customer details or data accurately
About Us
We are one of the largest building societies in the UK, committed to improving the lives of others. Recognized as a Great Place to Work, we offer a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support.
Recently, The Co-operative Bank became part of our Group, sharing values and an ethical approach towards members, customers, and colleagues.
We are committed to equality across race, age, faith, disability, and sexual orientation, and celebrate diversity. Working with us means building more than just a career.
Flexibility and Why It Matters
We understand the importance of flexibility. Please discuss potential alternative working patterns with us before applying.
Proud to be a Disability Confident Committed Employer
We offer interviews or assessments to all disabled applicants meeting minimum criteria. Applicants can opt into the Disability Confident Interview Scheme by contacting our recruitment team when applying.
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