Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
* Free meals on duty.
* Uniform offered and dry cleaned.
* Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
* Discounted employee friends & family rates at Arora Hotels.
* Food and beverage discounts.
* Christmas gifts and employee parties.
* Introduce a friend scheme.
* Cycle 2 work scheme.
* UK attraction discounts @ Merlin Entertainments.
* Taste card.
* Life assurance scheme.
* Wage stream.
* Employee assistance programme.
* Arora star employee recognition.
* Long service recognition award.
About us...
Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do...
The
Spa Treatment Manager is responsible for leading the therapy team to provide
exceptional Wellness Spa therapies and ensure our therapies embody our values. This includes but is not limited to the training, hiring and
coaching of the team, to ensure the best experience. The quality and guest
experience, as well as team motivation, is a key component of everyday
operations
* Recognise arrivals of all VIP guests & Wellness Spa members by name and membership level arriving
in both the Wellness Spa and hotel
* Driving the guest experience and communication
amongst the colleagues orchestrating
a smooth guest sequence delivery
* Perform regular
treatment and facility audits to maintain brand standards
* Oversee the success of the guest and colleague
experience, including
daily walk-throughs to assess quality
* Train Wellness Spa therapy team to ensure
outstanding guest service
* Manage any guest
complaints, comments or concerns with discretion and urgency
More about you...
* Providing high-quality service comes naturally to you.
* Excellent communication and interpersonal skills.
* A smart and professional appearance.
* You value being part of a team and supporting your colleagues.
* Ability to work without direct supervision.
* Most of all, you will have an approachable, positive, and proactive manner.
* Experience in a similar role within a 5-star hotel is a significant advantage.
* A recognized beauty qualification, level 3 Beauty or equivalent.
* Massage qualification is a must.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.