EQUANS is looking for a Service Coordinator - Helpdesk to join our team on our HMCTS contract based in Stoke-on-Trent (ST4) on a 12 month fixed-term contract. This is a full-time role working 40 hours per week, 8 hours per day between 08:00 & 16:30, Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package.
The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system.
What will you deliver?
* Deliver excellent administration skills, including email and admin.
* Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
* Planning and dispatching of maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
* Prioritising tasks and managing workload effectively.
* Ensuring accuracy in data entry, documentation, and reporting.
* Keeping track of service requests, maintaining records, and following established processes.
What can we offer you?
* 24 days annual leave (+ public holidays)
* Life Cover equivalent to 1 times annual salary
* Employee discount shopping schemes on major brands and retailers
* Gym membership discounts
* Cycle to work scheme
* Holiday purchase scheme
* 2 corporate social responsibility days per year
* Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
* Attractive Employee Referral Rewards Scheme
* Access to employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
* 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
* Hold 3 GSCE's at Grade C or above or equivalent
* Customer service experience
* Knowledge of FM helpdesk operations
* Ability to manage workloads effectively
* Good written and verbal communication skills
* Self‑motivated, professional and enthusiastic
* Positive team member but with the ability to work on own initiative
* Willingness to learn and embrace change
* Able to work in a fast‑paced environment.
Eligibility
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
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