Overview
Our client, a leading international insurer, is seeking a proactive and detail-oriented Credit Controller to join their team. This role acts as a vital link between offshore processing teams, underwriters, clients, and brokers—resolving complex queries, maintaining strong relationships, and ensuring smooth operational processes.
Responsibilities
* Manage assigned accounts, ensuring timely premium collection and accurate cash allocation.
* Escalate outstanding debt or cash issues promptly to ensure early resolution.
* Review and reconcile broker statements, raising and resolving queries effectively.
* Identify root causes of high query volumes and collaborate with stakeholders to reduce future issues.
* Develop and maintain process documentation and user guides.
* Ensure accurate data capture to support meaningful MI reporting.
* Analyse processes and data to highlight concerns and propose improvements.
Qualifications
* Strong numeracy, literacy, and analytical skills.
* Customer service experience with excellent communication, negotiation, and influencing ability.
* Proficient in MS Office applications (Excel, Word, PowerPoint).
* Ability to interpret and analyse detailed financial reports.
* Insurance or credit control experience within the Commercial or London Insurance market (advantageous).
* Additional language skills are desirable but not essential.
Benefits
* 30 days annual leave (with option to buy 2 extra days).
* Flexible working arrangements (part-time, job share, compressed hours available).
* Fully funded private medical insurance for employee and family.
* 26 weeks’ paid family leave for all parents.
* Option to work remotely abroad for up to 20 days per year.
* Cycle-to-Work scheme (up to £5,000).
* Commitment to sustainability through net-zero aligned pension investments.
* Additional wellbeing, lifestyle, and professional development support.
Inclusion & Culture
Our client is committed to fostering a diverse and inclusive workplace where all employees feel valued and supported. With dedicated employee networks promoting gender equality, ethnic diversity, disability inclusion, LGBTQ+ representation, and mental health awareness, this is a workplace where individuality is celebrated, and everyone can thrive.
Application Process
If you are a motivated professional who thrives on building strong relationships and ensuring financial accuracy, we encourage you to apply.
Click Apply Now to submit your CV and relevant documents.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance
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