Location
Newcastle
Position
Senior Business Analyst (Technical)
Hiring Information
Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week.
Job Summary
We are seeking a technically orientated Senior Business Analyst to join our expanding Business Analysis community in Newcastle, working at the centre of modern software delivery. You will act as a trusted bridge between business stakeholders and technical teams, bringing clarity to complex problems and turning business needs into well‑defined, deliverable requirements & designs.
Responsibilities
* Lead discovery activities by helping define problems, exploring solution options, and assessing feasibility, risks, and dependencies.
* Bridge the gap between business and technology, taking ownership of process analysis and shaping fit‑for‑purpose transformational solutions.
* Provide reviews, coaching, and quality assurance for business analysis outputs produced by other team members, promoting consistent standards and best practices.
* Lead functional & non‑functional requirements identification and elicitation, managing stakeholders and taking customers on the journey from problem definition to solution agreement.
* Integrate closely with business and technology teams to create and maintain a holistic vision of the solution that enables successful delivery.
* Own the production of high‑quality analysis and design artefacts, including functional designs, process flows, sequence diagrams, business rules & prioritised product backlog items.
* Analyse and interpret data to present clear options, trade‑offs and evidence‑based recommendations that support senior stakeholder decision‑making.
* Lead complex business impact assessments across multiple streams, clearly articulating change implications and dependencies.
* Provide assurance on scope, requirements, and solution alignment, identifying gaps or risks early and supporting governance and assurance processes as needed.
* Plan and coordinate business readiness activities for large‑scale implementations, ensuring operational readiness for the target operating model.
* Lead business change activities, including defining communication strategies and designing training approaches to support adoption.
* Work closely with solution and technical architects to shape cohesive, integrated solutions to customer problems.
* Actively facilitate Agile ceremonies and support backlog prioritisation aligned to value, risk & delivery dependencies.
* Proactively identify, communicate & manage technical constraints, risks & dependencies.
* Demonstrate strong understanding of system integration, APIs & data considerations, translating technical concepts for non‑technical stakeholders.
* Operate independently in a high‑impact, customer‑facing role, providing direction, assurance, and thought leadership within the delivery team.
* Lead and shape the adoption of AI‑enabled solutions that support improved outcomes for clients.
* Strategically drive AI‑led efficiencies across delivery practices, influencing ways of working, standards & continuous improvement.
Qualifications
* Strong and proven business analysis capability across requirements elicitation, analysis, documentation, validation & management.
* Ability to independently understand complex business problems and lead the translation of business needs into high‑quality requirements & solution designs.
* Extensive experience producing & assuring business analysis artefacts including user stories, functional & non‑functional requirements, process models, business rules, & data specifications.
* Confident application of structured analysis and solution design techniques (e.g. UML, BPMN, process modelling, business impact assessment) to complex change initiatives.
* Strong analytical skills, with experience using data to shape recommendations, validate requirements & influence decision‑making.
* Proven ability to manage & influence senior stakeholders, facilitating alignment across business & technology teams.
* Extensive experience leading business impact assessments & articulating change impacts, dependencies & risks.
* Experience leading, coaching & mentoring other business analysts, setting clear direction, assuring quality of outcomes & supporting capability development within the team.
* Strong experience operating within Agile (Scrum/Kanban) & or Waterfall delivery environments, shaping analysis approaches to suit delivery context.
* Ability to lead backlog refinement & prioritisation activities, ensuring alignment to value, risk & delivery dependencies.
* Experience providing direction & support across testing phases, including complex defect triage & resolution.
* Confident use of tools such as JIRA, Confluence, Visio & Excel to drive analysis, reporting & delivery outcomes.
Technical & Specialist Experience
* Significant experience delivering technology‑enabled or digital transformation programmes, ideally within large‑scale or regulated environments (e.g. Public Sector).
* Strong understanding of system integration, APIs & data considerations, with the ability to translate technical concepts for non‑technical audiences.
* Experience working with enterprise platforms or cloud technologies (e.g. AWS, Azure, Salesforce).
* Experience collaborating with UX & service design teams, including use of wireframing & prototyping tools.
* Demonstrated ability to apply emerging technologies (e.g. GenAI) to business problems in a pragmatic, value‑led way.
* Demonstrated understanding of how AI can transform businesses & solutions.
* Experience supporting benefits realisation & embedding change into live operational environments.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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