Job overview
We are recruiting for a Rota Co-Ordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The post-holder will Support the Medical Rostering Lead in the coordination & administration of the medical staffing on-call rotas within unplanned care using Medirota (e-Rostering) system.
The post holder will also co-ordinate the sickness, study leave and special leave for all medical staff identifying and escalating risks with input and support from the lead Consultants, Senior registers and the leadership team.
The post holder will also provide assistance and advice to new and existing users of the system.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
Ensure that the medical team comply with all Medirota (e-Rostering) system and processes.
Maintain operational staffing functions associated with E-Roster and all associated systems and processes.
To undertake all administrative changes required to the system and provide first line support to system users.
Provide technical support, answering support queries either via phone, email or face to face and maintain a high degree of customer service.
Process changes, requests, and forms in a timely manner, whilst being aware of when further guidance may be required.
Directs unresolved issues to relevant resource.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* Educated to GCSE Level or Equivalent
* Proven literary and numeracy skills.
* Evidence of ongoing professional development
Desirable criteria
* NVQ Level 3 in business administration or customer care
Previous Experience
Essential criteria
* Previous staff management
* Setting up of new systems
* Working with a variety of clinical and non-clinical staff
Desirable criteria
* Experience of e-Rostering products
Skills
Essential criteria
* Excellent communication and presentation skills
* Excellent written, verbal and interpersonal skills
* Ability to work autonomously and as part of a team, recongnises limitations of role and knows when to escalate
Desirable criteria
* Skills in problem solving initiatives
Knowledge
Essential criteria
* Knowledge of working on staffing related systems, particularly eRostering
* Knowledge of medical staffing processes
* Good working knowledge of Microsoft Word, Excel and Outlook
Desirable criteria
* Knowledge and good understanding of different administrative and HR Processes.
Other Requirements
Essential criteria
* Self-motivated and able to work autonomously when no line manager is present
* To undertake any other duties that could be reasonably expected to maintain the Service.
* Willingness to be flexible
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day