Job description:
We are looking for an experienced hotel receptionist, preferably with experience of working in a 4-star hotel, to provide a friendly, efficient and welcoming service to our guests.
The successful applicant will have excellent communication skills (face to face, email and telephone), will be able to work to a very high standard with excellent attention to detail and will take pride in their work.
The role is shift work with a mixture of early (6.45am starts) and late (11.15pm finish), including weekends on a rota system.
Applicants must be able to demonstrate that they are a team player and willing to multi task to help out in other departments where necessary.
Key Responsibilities:
* Greet guests upon arrival with a warm and welcoming demeanor
* Handle the check-in and check-out processes efficiently
* Manage room reservations via phone, email, and booking platforms
* Answer and direct incoming calls
* Respond to guest inquiries and resolve any issues promptly
* Provide information about hotel services, amenities, and local attractions
* Maintain accurate records of bookings and payments
* Ensure the reception area is clean, organised, and presentable
* Collaborate with housekeeping, maintenance, and other departments as needed
* Follow all company policies, procedures, and safety standards
Requirements:
* Previous experience in customer service preferred
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and attention to detail
* Ability to multitask and work in a fast-paced environment
* Flexible with work hours, including weekends and holidays
Job Types: Full-time, Permanent
Benefits:
* Canteen
* Employee discount
* Free fitness classes
* Free parking
* Gym membership
* On-site gym
* On-site parking
* Sick pay
Work Location: In person
Schedule:
* 8 hour shift
* Weekend work required
Work Location: In person
Reference ID: Hotel Receptionist - Crow Wood Hotel
Job Types: Full-time, Permanent
Pay: £26,935.48 per year
Experience:
* Customer service: 1 year (preferred)
Work Location: In person