Position Description: Retail Media Director, UK
Key Responsibilities
* Collaborate with ISM U.S. leadership to leverage a playbook of adoption and success for new enterprise retail media clients for go-to-market and maximum gross ad sales managed through the ISM platform.
* Adapt In‑Store Marketplace offerings, market fit and monetization to the applicable geographical region.
* Apply the strategy and market positioning of In‑Store Marketplace as part of the Mood Media offerings.
* Proactively identify and pursue revenue expansion opportunities, utilising a deep understanding of retail media trends and Mood’s existing customer base.
* Ensure accurate forecasting and reporting of sales performance, contributing to strategic decision‑making and operational planning.
Leadership And Team Development
* Provide strong leadership to the UK sales team, setting clear expectations, objectives, and performance targets.
* Foster a collaborative and inclusive team culture that encourages creativity, accountability, and continuous improvement.
* Coach and mentor sales team members, providing regular feedback, guidance, and professional development opportunities to drive individual and team success.
* Lead by example in building and maintaining strong relationships with key clients and stakeholders, demonstrating subject‑matter expertise and a commitment to customer satisfaction.
Retail Media Business Development
* Align with SVP Head of Global Retail Media and Partnerships on regional retail media strategy, aligning with the company’s business goals and objectives.
* Develop and manage the retail media pipeline, ensuring effective execution of business development effort and maximising return on investment.
* Collaborate with cross‑functional teams to develop integrated retail media offerings for retail clients.
* Drive revenue growth through the implementation of effective retail media initiatives with clients using the ISM Playbook and proper partnerships to activate maximum advertising deal flow.
* Stay at the forefront of retail media and technology trends, ensuring Mood Media’s offerings remain competitive and innovative.
* Develop relationships with appropriate leaders within the retail media network or marketing towards final decision‑making and commitment to success after launch of the digital in‑store program.
* Using the ISM established processes, collaborate with clients to understand their unique retail media organization needs and objectives.
* Ensure high levels of customer satisfaction and retention through proactive communication, effective problem‑solving, and value‑added service delivery.
* Collaborate closely with cross‑functional teams, including ISM subject‑matter experts, functional roles, solution designers, creative directors, and service and support teams, to ensure seamless execution of client projects and initiatives.
* Provide insights and feedback to internal teams based on client needs and market trends, contributing to product development, innovation, and process improvement initiatives.
Commercial Capability
* Develop and implement commercial structures and negotiation strategies, including revenue sharing models between retailers and their product suppliers.
* Identify and capitalize on opportunities to create mutually beneficial partnerships and revenue‑sharing arrangements that drive sales and profitability for ISM Mood Media and its clients.
* Negotiate terms and agreements with key stakeholders, ensuring alignment with company objectives and maximising value for all parties involved.
* Leverage strong business acumen and financial analysis skills to assess the viability and potential impact of proposed commercial arrangements, mitigating risks and optimising outcomes.
* Stay abreast of industry trends and best practices in commercial negotiations, continuously seeking opportunities to innovate and improve deal‑making approaches.
Key Measurements
* Achievement of sales targets and revenue goals.
* Gross margin percentage and profitability of sales deals.
* Development and growth of sales, both with new brands and existing client relationships.
* Leadership effectiveness and team performance metrics.
Skill / Knowledge Requirements
* Minimum of 5 years of experience in retail media organizational operations or sales and account management.
* Strong understanding of the retail media industry and related advertising trends.
* Working knowledge of SaaS advertising technology and conversant in how different parts of the ad‑tech ecosystem integrate (e.g. media planning, delivery and measurement).
* Proven leadership and team‑management skills, with the ability to inspire and motivate others toward achieving common goals.
* Excellent communication, presentation and negotiation skills, with the ability to interact confidently and persuasively at all levels.
* Results‑oriented mindset, with a track record of achieving aggressive sales targets and driving business growth.
* Ability to thrive in a fast‑paced, dynamic environment and manage multiple projects simultaneously.
* Exposure to similar technology in the retail marketing space and the ability to understand and discuss with technical experts.
* Demonstrated success in developing and executing sales strategies that drive revenue growth and customer satisfaction.
* Hybrid working – a minimum of 3 days a week in the office.
Core Competencies
* Leadership: Demonstrated ability to lead and inspire a sales team, with strong interpersonal skills and strategic thinking abilities.
* Relationship Building: Proven track record of building and maintaining strong relationships with key clients and stakeholders, acting as a trusted advisor and strategic partner.
* Strategic Thinking: Ability to develop and implement effective sales strategies that align with company objectives and drive business growth.
* Collaboration: Strong collaboration and teamwork skills, with the ability to work effectively across departments and functions to achieve common goals.
* Innovation: Creative and innovative approach to sales and solution development, with a focus on delivering value‑added solutions that meet client needs and exceed expectations.
* Business Acumen: Commercially focused with the ability to develop and negotiate deals such as revenue sharing models.
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