Job Title: Telesales Team Leader
Reports to: Office Manager
Depot: LWC Glamorgan
Overview
To lead and drive a team to provide the best service levels possible, maintaining Company standards and targets. Working on retaining existing accounts and driving new sales, up selling on certain products and introducing new lines. Ensuring the smooth running of the Telesales team working closely with Distribution Team and Account Managers. Taking and processing customer orders onto the system and ensuring effective cover during any absence. Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries. Appointing, overseeing and supervising the Online ordering Champion, and Cask Co-ordinator
Main Duties
Set clear targets and objectives for your team.
Challenge your team when underperforming and set specific action points.
Organise and set up monthly Telesales drives.
Plan calls and target GAPs in supply using relevant systems.
Provide weekly depot updates at the regular trading meeting.
Take ownership of solving customer issues through pro-active customer service.
To promote the sale of LWC Drinks' own brand products.
To retain strong relationships with account managers & management, helping them in acquiring new business and assisting with their administration needs.
Build relationships with weekly telesales customers, being a regular point of contact.
Knowledge and Experience:
Excellent Customer Service Skills
Use of Microsoft Excel for spreadsheets and records
Ability to use the trinity system
Good teamwork and organisational skills
Good communication and relationship building skills, with the ability to manage and prioritise tasks.
Good product knowledge
Must have 2 years previous selling experience.
Additional Information:
Monday-Friday, 9am-5pm with occasional weekend work.
37.5 hours a week
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
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