Permanent – Full time, 40 hours per week.
Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team on our Welwyn & Hatfield contract based from our office in Welwyn Garden City, AL8 6AE.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have the following:
1. Social Housing and Repair and Maintenance background.
2. Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
3. Competent in communicating with direct operatives, subcontractors and residents.
4. Basic building maintenance knowledge duration required to undertake a variety of maintenance tasks.
5. Planning knowledge of what works can be sequenced or can be undertaken concurrently.
6. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
7. Good level of written English
8. Good computer skills
9. Good project management skills
10. Good communication skills ability to communicate with different stakeholders at different levels
11. Passionate about service delivery and customer satisfaction.
Benefits
12. Company Van (work use)
13. Profit Share Discretionary Annual Bonus Scheme
14. 26 Days Holiday & Bank Hols
15. Enhanced Pension Plan
16. Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
17. Life Assurance & Accident Cover
18. Share Save
19. Enhanced Maternity & Paternity Pay
20. Work Perks Discounts & Vouchers
21. Buy & Sell Holiday
22. Flexible Working & Flexible Bank Holidays
23. Cycle to Work
24. Volunteering (2 days paid)
25. Learning & Development Opportunities
26. Extensive Wellbeing Support, including EAP
27. Loyalty & Values Awards
28. Funded Professional Subscription
29. Company Uniform