We are looking to appoint a motivated person to work within the busy vaccination service booking centre at Ty Gwent in Cwmbran.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
The post-holder will provide a service to the Vaccination Programme within Aneurin Bevan University Health Board. An up-to-date knowledge of vaccination sites will be required to enable the post-holder to make, amend and cancel appointments, handle straightforward queries. The post-holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/specialty. The role will range from the registration of new patients, making calls to patients, answer telephone calls, booking appointments using the Welsh Immunisation System (WIS) and using direct and auto-generated booked appointments.
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Key Result Areas:
* Patient's calls are answered in line with the Booking Centre's standard operating procedures (i.e. time to answer a call, information shared and patient focussed service).
* Patients are treated courteously, with empathy and respect
* Vaccination appointments are booked within internal and national targets Supporting the Vaccination Booking Centre Manager, the post holder will assist in working towards key objectives –which have been identified as:
Ensuring all patients appointments are processed in accordance with the internal and national targets
Ensuring patients are assigned to the right clinic first time
Ensuring an efficient telephone service is maintained
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac