JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you
do. Join our hotel community and we will support you to realise your true
potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists® aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody.
Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.
MGallery – Boutique hotels with
one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A FLOOR MANAGER AT THE MUNICIPAL HOTEL
& SPA MGALLERY
What you'll be doing...
As a Floor Manager, you will be reporting directly
to the Palm Court Manager. You’ll take full pride in playing host to our
guests and will lead the Palm Court floor from the front, overseeing a very
busy high-volume bar, and eatery, while playing a support role to your fellow
F&B leaders.
* You will conduct the whole Palm Court
operation, and you will proactively know how to pre-empt the needs of our
guests.
* You will play an important role within the
division team as the face of Food and Beverage for our Palm Court and Bar,
nurturing strong relationships is crucial to the successful management of
the Palm Court.
* Responsible for all areas of service and
preparation, ensuring all opening, closing checklists are completed daily.
* You will be able to read the room,
anticipating and fulfilling the expectations of our guests.
* Warm,
thoughtful, professional, and well groomed – you will be a key player in
ensuring our service is unparalleled.
* You will actively follow AA and LQA Standards
at every interaction with our guests both in person and by phone.
* Accountable for the recruitment and retention
of the Palm Court Floor, ensuring we are identifying future talent and
continuously developing our people for the future.
* You will ensure there are always an effective
and efficient handover to the Food and Beverage team of the days events.
* You will be consistently ensuring your team
are maximising revenue by upselling all aspects of Food and Beverage.
* Managing Res-Diary efficiently ensuring that
all covers are accurately logged, and No-Shows charged accordingly.
* You will carry out pre-arrival calls to large
parties and proactively resolve any complaints.
* Naturally you will be the front and
centre of every event within the Palm Court, commanding the room.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a
member of the Accor and RBH group with all the benefits that brings. The ALL
Heartists® program is the benefits programme dedicated to Accor Heartists®.
It provides employees with the opportunity to enjoy memorable experiences
throughout the year, thanks to preferential rates in hotels and exclusive
discounts with a wide range of partners. The RBH company benefits extend
these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes,
an extra day’s holiday for your birthday and pension scheme. To conclude
this power trio, we have The Municipal Hotel benefits with friends and family
rates, discounts, free meals on duty, gratuities, discounted local parking and
social events. What’s not to love?
You will have access to a benefits package we believe truly
works for our people and enhances our overall culture... To learn more about our full benefits
package, click here to watch our RBH employee
benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery
#MGalleryMoments #LifeatRBH