TUI
Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as an Assistant Manager in our Manchester store, you’ll work alongside your manager to lead, inspire, coach, and develop a team to become destination experts who recommend and sell holidays, cruises, UK breaks, and additional products, all while delivering exceptional sales and customer service. You’ll prioritize creating unforgettable holiday experiences for our customers, making us the best-loved holiday company.
As part of our commitment to delivering exceptional customer service and flexibility, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at our busier stores.
ABOUT OUR OFFER
- Competitive starting salary of £13.30 per hour
- Opportunities to earn commission by exceeding targets
- Fantastic holiday benefits, discounts, special offers, and options to purchase additional TUI time off
- Comprehensive health and wellbeing support across financial, health, social, community, and career areas
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Lead by example, embodying company values to inspire your team and deliver excellent customer service
- Use your personality and experience to guide, coach, and develop your team towards high performance and engagement
- Help develop the team to be proactive in investigating and resolving customer questions or complaints. Take ownership when things don’t go quite right
- Work with various systems to enhance your knowledge and improve the digital customer journey
- Monitor and report on customer feedback, identify trends, and work to improve customer satisfaction and loyalty
- Assist with recruiting talent, maintaining high engagement levels, and reducing attrition
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