Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Customer Service Administrator to join them on a permanent basis. In this diverse and fast-paced role, you will be a key point of contact for customers and business partners, ensuring a smooth and efficient experience is delivered for all. You will handle enquiries, process admin and system access requests, and provide support to the team. The ideal candidate will have: * We are seeking a professional candidate with strong experience in customer service. * Understanding of dealing empathetically with customers. * Positive, diligent, and determined mindset with a drive to succeed and develop. * Experience within a high-volume, results-focused customer service environment. * Experience operating within a regulated industry. What you'll be doing: * Respond to customer enquiries via phone, email, and other channels in a professional and timely manner. * Process customer information efficiently. * Maintain and update customer records accurately. * Work with internal teams to resolve and escalate customer issues. * Assist in the preparation of reports and documentation as required. * Handle administrative tasks, such as data entry, and office support. Skills Required: