Job Overview
In this role, you will Manage service delivery and stakeholder relationship Manager for London and South East Region for various office tiers and branches, ensuring maintenance and repairs are conducted by the team, Mitie Service Lines and 3rd party suppliers in line with contractual requirements, timelines and budget. Reporting to the IFM Regional Facilities Manager, you will collaborate with the Head of Operational Excellence, DMO, Operational Performance Team, Engineering SME, Projects and Service Line Leads to ensure operational resilience, customer satisfaction, P&L responsibility, best practice implementation, standardisation and continuous improvement. You will also ensure adherence to internal and customer governance models, manage 3rd party suppliers to avoid compliance failures, demonstrate commercial acumen and liaise successfully with client stakeholders to prevent operational escalations.
Main Duties
1. Manage FM service delivery and stakeholder relationships.
2. Ensure Health and Safety compliance and promote a safety culture.
3. Deliver high-standard FM services in collaboration with LBG colleagues.
4. Conduct regular building inspections and ensure timely resolution of defects.
5. Manage property integration plans and support business needs.
6. Identify and implement continuous improvement opportunities.
7. Manage building budget and control costs.
8. Oversee compliance with FM sector regulations and manage KPIs.
9. Support team performance and training within policy and procedures.
10. Manage call-outs, escalations, and 3rd party suppliers to ensure compliance and innovation.
What we are looking for
11. Understanding of IFM operational delivery and contractual frameworks. Excellent customer service skills Commercially astute and able to prepare, articulate and present a sound and profitable business case. Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations. Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at .