Restaurant Shift / Floor Manager
Location: Stenhousemuir (FK5 4HA)
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canadian culture with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of new locations over the next 10 years.
We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help us maintain an exceptional brand. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and a positive team player with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Maintain a customer-focused approach in all restaurant operations.
* Ensure staff scheduling meets customer demand.
* Support operational efficiency through regular store walks and customer feedback.
People
* Encourage staff suggestions and address concerns.
* Provide performance feedback, set goals, and offer support.
* Foster a positive, respectful, and inclusive team environment.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, and peak times.
* Ensure products are well merchandised and stock levels are maintained.
* Train staff in upselling and suggestive selling techniques.
* Identify areas for improvement and motivate staff through incentives.
Operations
* Monitor KPIs such as sales, employee turnover, food safety, and health & safety standards.
* Set an example by maintaining composure under pressure.
* Manage stock orders, equipment maintenance, and inventory.
* Oversee opening and closing procedures.
* Ensure cleanliness, food hygiene, and customer experience standards are met.
* Maintain health and safety protocols, reporting incidents promptly.
* Be flexible to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined work approach.
* Food environment experience is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Commitment to food hygiene and safety standards.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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