Job Description Customer Service Team Leader & Account Manager\n\nRuncorn, Cheshire\n\nSalary:£30,000 – £32,000 per annum (DOE)\n\nFull-time, Permanent\n\nOur client, a well-established business based in Runcorn, is seeking an experienced and driven Call Centre & Customer Service Team Leader / Account Manager to join their team. This is a hands-on role combining team leadership, customer service management, and key account responsibility. The successful candidate will lead a small team, ensure excellent service delivery, and maintain strong client relationships.\n\nKey Responsibilities:\nLead, coach, and motivate a team of customer service advisors to deliver high-quality service and meet KPIs.\n\nManage daily call centre operations, ensuring efficient handling of calls, emails, and escalations.\n\nAct as the main contact for key client accounts, maintaining strong relationships and ensuring satisfaction.\n\nHandle complex customer queries and resolve issues promptly and professionally.\n\nMonitor team performance, provide regular feedback, and support ongoing development.\n\nCollaborate with other departments to ensure smooth service delivery and account