Job overview
The Colposcopy Administrator will work as part of a team to manage the end-to-end clinical administrative processes associated to the patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration services for our patients and customers.
Main duties of the job
Communicate clearly, concisely and with compassion
Establish and maintain effective working relationships with clinicians, managers and all other staff working internally and externally to the Trust
Ensure and maintain confidentiality at all times
Ensuring, during any communication, that you remain compliant with the General Data Protection Regulations 2018
Provide and receive routine information as part of the clinical administration pathway, where there may be barriers to understanding
Have the ability to demonstrate an adaptable and flexible attitude to all aspects of work, maintaining good professional relationships with other members of the team and the wider Health Care Community
Excellent communicator with excellent written and keyboard skills, good attention to detail with accurate data entry, clinical correspondence and minute taking as necessary
Required to be pro-active and able to work on own initiative
Ability to problem solve and progress chase when required
Understanding escalation processes around issues or risks
Assist on investigation, resolution and feedback of complaints
Ability to review Business Intelligence in line with procedures
Provide accurate, specific information relevant to your role on request.
Plan and organise own time and prioritise own workload around deadlines
Work as part of a team to ensure workload deadlines are met
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
Education and Qualifications
Essential criteria
1. Good standard of general education to GCSE level or equivalent, includes Maths and English Language
2. Excellent keyboard skills
3. NVQ level 3 in administration or equivalent qualification/experience
Occupational experience
Essential criteria
4. Experience of using electronic systems
5. Experience of Microsoft Office products
6. Working knowledge within the General Data Protection Regulations 2018
Desirable criteria
7. Previous NHS administration experience
Knowledge and Skills
Essential criteria
8. Good organisational skills
9. Ability to prioritise own workload
10. Knowledge of clinical pathways
Desirable criteria
11. Knowledge of referral to treatment rules and guidelines
Employer certification / accreditation badges