Customer Success Associate
Full-time | On-site | Chertsey
Customer Service | Medical Technology | Fast-Growth Environment
About Us
We’re a UK-based med-tech manufacturer with a global footprint, known for our precision-engineered products that support healthcare professionals around the world. Our success is built on exceptional products — and the world-class service that supports them.
The Role
You’ll be part of our customer success team — the heartbeat of our business. Every interaction you have shapes how our customers experience Bryant Dental. You’ll handle orders, enquiries, and post-sales support with professionalism and empathy, making sure every customer feels heard and valued.
This role suits someone who loves solving problems quickly and accurately, is confident communicating with customers worldwide, and finds genuine satisfaction in creating great experiences.
Key responsibilities
* Manage daily customer enquiries via email, phone, and messaging channels
* Coordinate orders and repairs through our systems with precision and speed
* Communicate proactively with customers to keep them updated and supported
* Work closely with production and operations to resolve issues efficiently
* Contribute ideas to continually improve our customer experience
What We’re Looking For
We’re looking for someone who is:
* Confident, calm, and articulate in customer communication
* Highly organised, with strong attention to detail and follow-through
* Able to work quickly under pressure without compromising quality
* Naturally empathetic and takes pride in helping others
* A proactive problem solver who enjoys improving processes
Why Join Us
* Join a fast-growing, mission-driven med-tech company with global reach
* Be part of a tight-knit, supportive customer success team
* Work in a modern, collaborative environment where your input matters
* Competitive salary, development opportunities, and genuine career progression
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