About The Role
Main responsibilities:
1. Cover for the General Manager, and all their duties, when away from the showroom
2. To support the General Manager in delivery of the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
3. Managing and coaching the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
4. HR; Conducting regular 1-2-1s, performance development reviews with the showroom team and recruitment
5. Process expert within the showroom, to attend regular "train the trainer" sessions and ensure compliance of process within showroom
6. Working with Installation Managers to ensure service standards of Installers and installations are maintained
7. Working with the General Manager to identify individual training requirements across the showroom team
8. Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
9. Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
10. Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams
11. Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom
12. Motivate the team to achieve key performance metrics
Previous kitchen experience is beneficial but isn’t essential in this role as we believe in growing our talent. We provide full training when you join through our 12-week management training programme.
Training:
Your first two weeks will be in the showroom, learning about our products and our systems and completing an e-learning programme. You will also create your first kitchen designs and observe existing designers and managers. You will also be assigned a management development trainer from our training team to ensure you learn all there is to know about Wren retail management. During your next two weeks, you'll join our intense residential Training Academy course in Barton Upon Humber, with other new Kitchen Sales Consultants and retail managers. This course will provide you with all of the knowledge and practical skills that you need to look after our customers. It's fully expensed with travel, hotel accommodation (Mon-Fri) both weeks and meal allowances.
Once you’ve graduated from our Kitchen Academy, you’ll return to your showroom to begin working with and supporting your General Manager. You'll continue your training course alongside this, completing key management training modules and be assessed throughout. You will also complete a 2-day management induction with other new retail managers.
What's great about working for us?
13. A fantastic team environment, with great facilities
14. Uncapped earning potential
15. Commission paid during annual leave
16. Excellent training and development programmes
17. Fantastic career progression
18. High-quality IT equipment and software
19. 25 holiday days (pro rota)
About You
Over the next few years, we’ll be opening showrooms all across the UK. Our showrooms are the best in the business, but ultimately, Wren is defined by its people.
We are looking for self-motivated high achievers who are passionate about looking after our customers. Below are some key points about you to consider for your application:
20. Kitchen design experience is preferable but not essential.
21. You’ll have experience in a retail or sales management role for a minimum of 3 years
22. You can work 40 hours a week including weekends and evenings
23. You’re customer-focused and prepared to work in a fast-paced, ever-growing environment
24. You'll have the ability to motivate a large sales teams to achieve KPIs
25. You'll be results-driven and have experience hitting or exceeding targets
26. You’ll be located less than 45 minutes to a Wren Kitchen showroom