Line of Service Internal Firm Services Industry/Sector Business Services Specialism IFS - Internal Firm Services - Other Management Level Senior Associate Job Description & Summary About the role Our Claims Management Centre of Excellence, based in Bradford, Leeds, Manchester and Glasgow provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. We provide cost effective solutions and access to deep subject matter expertise. What your days will look like: As an experienced Claims Handler you’ll be responsible for dealing with a variety of tasks within the claims handling process, operating within your own area of accountability. You’ll become an integral part of an established team delivering excellent Customer Service, forming strong relationships with internal and external Clients and contributing to the successful achievement of client driven KPIs. Handling of own complex caseload of disease claims Undertake Policy investigations, identify and pursue relevant recovery opportunities Handling claims proactively to ensure prevention and reduction of litigation within the unit Triage and action of incoming post within agreed SLAs This role is for you if: History of EL / PL claims handling experience Disease claims handling experience Good understanding of medical and legal terminology Ensure compliance of regulatory requirements Good communication skills at all levels, in person, in writing and by phone Ability to achieve high standards of performance at all times Commitment to own personal development, maintaining and developing technical knowledge and expertise Ability to remain motivated in a changing working environment What you’ll receive from us: No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity { 20 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date