Overview
We are looking for a Team Leader with a fantastic attitude and a commitment to exceptional customer service. As the face of the store, you will assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will train on the Woks, assist and supervise the back‑of‑house teams as needed, and put our customers’ happiness at the centre of everything you do.
Responsibilities
* Train and coach team members on wok operation and back‑of‑house duties.
* Supervise back‑of‑house teams as required.
* Assist the manager in leading the front‑of‑house staff.
* Promote teamwork to achieve high food quality, sales, and profitability.
* Ensure a dining experience packed with flavour for every customer.
Key Qualities
* Customer focused.
* Up for late nights – flexibility required (may trade until 4 am on select nights).
* Hands‑on and organized.
* Team player and people focused.
* Self‑motivated with integrity.
Skills & Experience
* Vast experience in customer service.
* Background in leadership and management.
* Ability to train and coach a team.
* Problem solving skills.
* Effective time management.
* Results‑driven – people, quality, service, environment, sales & profitability.
* Excellent communication skills.
Values
* We take pride – putting our whole heart into every task.
* We are all in together – supporting each other to win as a team.
* Being quick to shift – we adapt to new challenges with agility.
* We lead the way – we are the first to try new things and shake things up.
Benefits
* Employee discount.
* Online discounts in high street stores.
* Opt‑in health plans.
* Company pension plan.
* Pick n Mix diploma program.
* Cycle to work scheme.
* Free mortgage advice.
* Wellbeing support (confidential advice line).
* Access to wages in advance.
* Career development via our career pathway.
* Incentive schemes.
* Free meals on shift.
* Refer a friend scheme.
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