【About JD.com】
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue.
【Our International Business】
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.
Learn more about us: https://corporate.jd.com/
Job Responsibilities:
1.Responsible for diagnosing and improving accounts receivable exceptions, closing financial receivable loss loops, and managing physical dispatch cycles to achieve accounts receivable improvement targets.
2.Handle customer complaints (work orders) and improve loss and damage experiences to drive continuous quality enhancement.
3.Promote the implementation of standard processes, monitor the effectiveness of experience and accounts receivable improvement initiatives, utilize digital tools for data monitoring, collect onsite issues, and provide optimization suggestions.
4.Establish and execute standard operating procedures (SOP) for exception reporting.
5.Develop and optimize SOP for the EU picking and transportation exception system.
Job Requirements:
1.Bachelor’s degree or higher.
2.At least 5 years of relevant industry experience, with at least 3 years in this role or a similar field.
3.Proficient in lean management methodologies, with strong data analysis skills and practical experience in continuous improvement.