About the Role
and our Ideal Candidate
We are seeking an experienced and proactive Brokerage Team Leader to join our Operational Commissioning Brokerage Team. This is a front-line service delivery role responsible for ensuring residents with support needs and carers receive the highest quality care and support arrangements. You will be critical in delivering outcomes for our customers and ensuring best value for the Council
As a Brokerage Team Leader, you will balance leadership, service delivery, and financial accountability:
1. Team Leadership: Undertake the day-to-day supervision, planning, and organisation of a small team, motivating and supporting staff, and conducting regular one-to-one meetings and annual appraisals. You will also deputise for the Service Manager when required.
2. Service & Caseload Management: Manage a personal caseload and deliver service activities within agreed standards. You will be responsible for identifying and securing appropriate placements and support services, utilising tools like CareCubed where appropriate.
3. Negotiation & Commissioning: Regularly negotiate all aspects of service arrangements, including fees and start dates for home care, placements, day support, and transport, to ensure best use of resources. This includes ensuring services are commissioned or brokered within agreed budgets and obtaining the best value for the Council.
4. Compliance & Improvement: Oversee and ensure compliance with commercial frameworks or block contracts. You will keep up to date with changes in policy/legislation/contractual requirements and identify improvements in your own work area to enhance service delivery.
5. Crisis Management: Identify and respond to urgent or critical situations, liaising with professionals, providers, and relevant teams to ensure a timely and coordinated approach.
We are looking for a candidate who combines professional expertise with strong leadership skills:
6. Experience: Experience in providing high-quality services to residents with care and support needs and carers.
7. Knowledge: A strong understanding of the relevant legal, political, operational, and commercial aspects of brokerage, and a commitment to continually updating knowledge of Health and Social Care policies and legislation.
8. Skills:
We have the following role:
Brokerage Team Leader (Adults)
If you feel like you have the relevant skills and experience, please review the role profile and apply. When applying please specify in the personal statement your suitability for this role.
About Us
Operational Commissioning Service Area:
The Operational Commissioning service area within the Commissioning, Insight & Delivery Division is responsible for Brokering services for children and adults who have care and support requirements, processing invoices from a number of providers of social care, providing support for those who want to self commission their own services via a Direct Payment, Shared Lives and LD floating support
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:
9. A generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade
10. Enhanced Maternity, paternity, shared parental, adoption and dependents leave
11. Two volunteering days per year
12. Flexible Working - Smarter Working Scheme (dependent on the role)
13. Adjustable and agile working arrangements using Google Chromebooks
14. Learning and development portal offering a range of courses
15. Discounts on a range of local shops, restaurants, gyms and leisure centres
16. Interest free season ticket loans
17. Local Government Pension Scheme
18. Bicycle loan facilities and cycle to work scheme
19. Electric vehicle leasing scheme
20. Confidential health & wellbeing and counselling support