Resident Liaison Officer
Location: Blackburn
Pay: £14 per hour
Employment Type: Full Time, Monday to Friday
Vehicle: Full UK Driving Licence and own vehicle (mileage and car allowance provided)
Start: Immediate Start, Temp Ongoing Work
Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a temporary‑to‑permanent basis. The role will cover the Blackburn, Darwen, Colne and Nelson areas.
Key Responsibilities
* Resident Communication
o Establish regular communication with residents to provide updates on project progress, schedules and any disruptions.
o Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved.
o Coordinate appointments and ensure access for works.
* Resident Support
o Serve as the main point of contact between residents and site teams.
o Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout.
* Community Engagement
o Organise and lead meetings, drop‑in sessions and other engagement events to encourage community participation, gather feedback and address any concerns.
* Reporting and Administration
o Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback and suggested improvements.
Requirements
* Previous experience in a similar role, ideally within the housing or construction sector.
* Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people.
* Calm and professional approach to conflict resolution and problem‑solving.
* Empathy, patience and the ability to manage sensitive situations with discretion.
* Understanding of housing regulations and procedures.
* Proficient IT skills, particularly in Microsoft Excel.
* Self‑motivated, organised and capable of managing a busy workload independently.
Please apply online for this Resident Liaison Officer position.
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