The Role As a Senior Software Engineer in the Operations Enablement team, you will be a lead contributor and technical expert, responsible for the full lifecycle of our internal tools that help our staff access the right data, resolve customer queries more efficiently, and drive operational effectiveness. You will own significant workstreams end-to-end, from initial ideation and technical strategy to implementation, deployment, and ongoing maintenance. You will act as a key technical leader within a cross-functional team, mentoring junior engineers and championing engineering excellence. You'll work closely in a cross-functional team, collaborating with our Product Manager and QA Engineer to deliver high-quality, impactful products. What you will do Lead Complex Workstreams: Take technical ownership of multiple, large-scale projects, managing significant complexity and delivering high-quality, impactful results for the business. Define Technical Strategy: Act as a key contributor to the technical strategy of the systems you work on, making critical architectural decisions and ensuring solutions are scalable, secure, and maintainable. Drive Engineering Excellence: Lead by example by producing simple, robust, and well-tested code with very few defects. You will champion best practices, identify and mitigate technical debt, and define engineering processes that improve team efficiency and code quality. Mentorship and Knowledge Sharing: Mentor and act as a go-to source of knowledge for your teammates. You will take action to help others grow by explaining the "why" behind decisions and providing regular, constructive feedback. Cross-Functional Influence: Proactively engage with a variety of technical and non-technical stakeholders (including product, QA, operations, and other engineering teams) to clarify business priorities and ensure alignment on solutions. Innovation & Problem Identification: Identify long-term opportunities and proactively propose, design, and deliver solutions to complex problems, demonstrating the ability to turn ambiguity into clear, actionable plans. What you will bring Deep Technical Expertise: Proven experience as a senior engineer, with deep knowledge of C# and front end frameworks such as Angular or React within a full-stack context. System Design & Architecture: Extensive experience in designing and building scalable, resilient, and maintainable systems, including expertise with MongoDB. Leadership & Mentorship: A track record of leading projects and mentoring other engineers. You are a recognized source of knowledge for your team. Cloud Knowledge: Strong understanding of how to build, deploy, and operate services in a cloud-native environment. Problem-Solving & Creativity: A mindset that thrives on ambiguity and adversity, consistently delivering creative, impactful, and fast solutions. Nice to have Cloud platforms: Experience with Google Cloud Platform (GCP) or other major cloud providers (AWS, Azure). Event Driven System Design: Experience with an event driven architecture or familiarity with event sourcing.