Join to apply for the Customer Services Administrator role at Ultra PCS
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Join to apply for the Customer Services Administrator role at Ultra PCS
We are Ultra Precision Control Systems
Ultra PCS is a leading developer of mission and safety-critical equipment in the defence and aerospace industry. Our team of experts is central to our success, and we are committed to fostering a safe working environment and a positive culture where every staff member feels valued and respected.
We solve our customers' problems by providing engineering solutions to safety and mission-critical challenges in the air and on the ground. Our solutions are used in the latest military aircraft and vehicles, civil aircraft, and unmanned vehicles.
We also offer innovative products designed to support the unique challenges faced by dismounted soldiers. Our goal is to ensure our customers reach their destinations safely, achieve their objectives, and continue to rely on us.
Flexible Working
We consider various working options to suit your lifestyle, including hybrid home/office working, flexible hours, and part/full-time employment. Our values of 'innovating' and 'empowering' drive us. We embrace new ways of working and trust our people to get the job done, recognizing that our business is our people.
Job Description
Ultra PCS is seeking a Customer Service Administrator to support the Customer Services Department. As a key team member, you will process customer orders and oversee product shipments from Ultra.
You will ensure customer data is entered accurately and promptly, aligning with business goals.
This is a part-time role.
Key Responsibilities:
1. Process customer orders in the MRP system ensuring data accuracy and timeliness.
2. Understand and interpret customer requirements, including shipping, quality, delivery, and packaging, and reflect these throughout manufacturing.
3. Issue order acknowledgements that accurately reflect the company's conditions and delivery schedules.
4. Handle customer enquiries professionally and responsively.
5. Proactively communicate any changes during production that may affect delivery schedules.
6. Assist in expediting information to meet customer requirements.
7. Produce release and dispatch paperwork reflecting customer specifications.
8. Coordinate with third-party packing companies to ensure timely shipments.
9. Compile and distribute regular order status reports.
10. Perform other duties as reasonably requested.
Required Skills & Experience:
1. Experience in a customer service role.
2. Experience in an administrative environment providing high-quality support.
3. Excellent customer interface skills.
4. Commitment to customer satisfaction.
5. Well-organized, confident, and professional.
6. Proficient in Microsoft Word, Excel, PowerPoint, and databases.
Nationality Requirements
Applicants must be able to work in the UK without restrictions and be willing to undergo UK National Security Vetting as per UK Government criteria.
Diversity & Inclusion
Ultra PCS is an equal opportunities employer that values diversity, inclusion, equity, and equality. We encourage applications from all backgrounds and do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability.
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