Join Our Team as a Client Relationship Manager!
Are you passionate about building lasting connections and driving growth? Were looking for a dynamic Client Relationship Manager to take our client partnerships to the next level.
If you thrive on making clients feel valued and supported, we want to hear from you!
Client Relationship & Account Management
Represent Target professionally, upholding company values at all times
Understand and align with Target's mission to continuously improve company performance and reputation
Develop and nurture trusted relationships with clients and key stakeholders
Maintain accurate records and update the CRM system consistently
Schedule and lead reviews to assess client satisfaction with products and services
Attend client meetings to deepen engagement and strengthen account relationships
Respond to day-to-day queries, questions, and project updates with clarity and efficiency
Handle client complaints promptly, professionally, and with integrityfollowing correct procedures and ensuring corrective actions are completed
Attending industry events and in person meetings as required
Client Growth & Strategic Engagement
Achieve strategic growth targets for your allocated clients and update strategy where applicable
Understand clients' pain points and promote Target's broader service offerings to enhance client value
Assist with marketing content for nominated clients, such as case studies
Assist with tender documents for current and prospective clients when required
Contract Management
Manage assigned accounts, ensuring service level agreements (SLAs) are met
Agree project timescales with internal stakeholders (when the standard SLA not achievable) and communicate to the client in advance of the project commencing
Manage contracts (renewals, creation, disputes, and queries)
Skills & Essentials
Strong alignment with Target Professional Services' core values
Demonstrated ability to identify client needs and challenges, and propose effective solutions
Advanced skills in client relationship management. Previous experience in a Client Relationship Manager role is recommended
Exceptional interpersonal, communication, and persuasion skills
Proven track record of delivering outstanding customer service
Positive, proactive attitude with a high level of motivation and work ethic
Solid IT literacy
Highly organized with a strong ability to prioritize tasks and consistently meet deadlines
Package:
Starting salary Competitive
Hours (36.25) Monday-Friday between 9am-5pm
Contract Permanent
Location Office baseSelsey, West Sussex
Target is an Employee Ownership trust - you will become a beneficiary after 12 months employment
Annual bonus (subject to company performance)
Supportive & friendly team
Contribution towards nursery fees
Pension
Growing business with opportunity for career progression
Two Company paid volunteer days per year
Employee Assistance Program
Perkbox employee discount scheme
Company paid social events throughout the year
Birthday, work anniversary, and Christmas gift vouchers
Target Professional Services are market leading global tracing and data verification specialists. We have provided innovative services to the pension and finance sector for over 35 years. We became an Employee Ownership Trust (EOT) in 2022.
Our company values - Respect, Passion, Integrity, and Innovation underpin everything we do. Our culture is supportive and friendly with good opportunities for career progression and personal development.
Our Vision - "Everyone connected to their pensions and savings. Securely, confidently, globally
Our Mission - "By applying a unique blend of technology and customer focus, we provide agile solutions that deliver accurate data to the pensions and savings sector globally
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