Job Description
Role :Graduate Professional Services Consultant
*Looking for only Fresh Graduates 2024-2025*
About the Role:
As a Graduate Professional Services Consultant, you will work for a software company. This role is a blend of technical expertise, client-facing communication, and project management. It's a great opportunity to gain experience in a fast-paced software environment and contribute directly to both customer success and product development.
Key Responsibilities
* Conducting demonstrations and consulting sessions and documenting them with meeting minutes.
* Documenting customer business requirements and mapping them functionality.
* Utilizing industry knowledge to advise customers on best practice implementation approaches.
* Planning, managing, and communicating project progress to achieve milestones and maintain momentum.
* Managing customer expectations regarding project scope, timeline, responsibilities, and risk management.
* Configuring the application to meet customer requirements.
* Providing follow-up consulting and assistance to customers.
* Assisting the Business Development Director with presales activities like product demonstrations and gap analysis.
* Creating detailed and accurate specification documentation for clients when system customization is needed.
* Assisting the Project Manager with project documentation, managing the delivery plan, and handling risks, issues, and budgets.
Candidate Requirements
* A minimum 2:1 degree in Business, Computer Science, Maths, or Facilities Management.
* Strong proficiency in Microsoft Office products, particularly in collating and manipulating data in Excel.
* Familiarity with Software as a Service (SaaS).
* Familiarity with project management and common software implementation methodologies.
* Excellent communication, organization, and collaboration skills.
* Ability to absorb new product knowledge and multitask across multiple projects.
* Attention to detail and meticulous organization.
* A proactive, self-starting attitude.
* Strong relationship-building skills and adaptability.
* A collaborative team player.