About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co‑ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry‑free retirement living lifestyle.
Key Responsibilities
* Manage both the maintenance of the property and providing a first‑class service to Owners.
* Act as the on‑site trusted, ‘go‑to’ person and friendly neighbour for Owners.
* Liaise with a range of customers and suppliers, managing contractors.
* Schedule maintenance, complete health and safety checks.
* Organise activities and events for Owners.
* Administer all lodge documentation and maintain accurate records.
* Support event planning and coordinate necessary resources.
Required Experience & Skills
* Experience in retirement living, social housing, hospitality, uniformed services, charity or health & social care sectors.
* Excellent customer service orientation and front‑of‑house experience.
* Strong administrative skills and computer literacy (Microsoft Office – Excel, Outlook).
* Good communication, diplomacy, and the ability to remain calm under pressure.
* Self‑motivation and ability to work independently.
Benefits & Reward
* Annual holiday entitlement of 24 days pro‑rata + Bank Holidays.
* A day off on your Birthday.
* Life Assurance.
* Eye Care reimbursement.
* Colleague Introduction reward scheme.
* Professional development and qualifications.
* Thorough induction and ongoing training.
* Immensely rewarding work.
Salary & Working Hours
Salary: £14,285 per annum (£25,000 FTE)
Hours: Monday to Friday, 9:00am – 1:00pm, 20 hours per week
Location: King Edgar Lodge, Christchurch Road, Ringwood BH24 1DH
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